Terms and Conditions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

1. Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these items, digital content, and/or services are supplied by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
2. Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
3. Consumer: the natural person who does not act for purposes relating to their trade, business, craft, or profession;
4. Day: calendar day;
5. Digital content: data that are produced and supplied in digital form;
6. Long-term agreement: an agreement that is aimed at the regular supply of goods, services, and/or digital content for a certain period;
7. Durable medium: any tool, including email, that allows the consumer or entrepreneur to store information addressed personally to them in a way that enables future reference or use for a period that is tailored to the purpose for which the information is intended, and that allows for the unaltered reproduction of the stored information;
8. Right of withdrawal: the consumer's possibility to withdraw from the distance contract within the cooling-off period;
9. Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content, and/or services to consumers at a distance;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content, and/or services, whereby only one or more techniques for distance communication are used up to and including the conclusion of the contract;
11. Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions. Annex I does not have to be made available if the consumer does not have a right of withdrawal with regard to their order;
12. Technique for distance communication: a means that can be used to conclude an agreement, without the consumer and entrepreneur having to be physically present in the same space at the same time.

Article 2 - Identity of the entrepreneur

Multiple Products BV

Middenweg 18
4631ST Hoogerheide

Email address: info@jumbopap.com

Chamber of Commerce number: 67286445

VAT identification number:

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If it is not reasonably possible to provide the consumer with the general terms and conditions before the distance contract is concluded, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed by the consumer and that they will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If it is not reasonably possible to provide the consumer with the general terms and conditions electronically, before the distance contract is concluded, it will be indicated where the consumer can electronically access the general terms and conditions and that they will be sent to the consumer electronically or in another way free of charge upon request.
In the event that, in addition to these general terms and conditions, specific product or service conditions are also applicable, paragraphs 2 and 3 apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to them in the event of conflicting conditions.

Article 4 - The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the offered products, digital content, and/or services. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the offered products, services, and/or digital content. Obvious errors or mistakes in the offer do not bind the entrepreneur.
Every offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 - The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the stipulated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will provide a secure web environment. If the consumer can make electronic payments, the entrepreneur will take appropriate security measures for this purpose.
Within the limits of the law, the entrepreneur can inquire whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has reasonable grounds not to enter into the agreement, they are entitled to refuse an order or request or to attach special conditions to its execution, stating the reasons.
Upon delivery of the product, service, or digital content to the consumer, the entrepreneur will include the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
- the address of the entrepreneur's establishment where the consumer can address complaints;
- the conditions under which and the method by which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- information about warranties and existing after-sales service;
- the price, including all taxes, of the product, service, or digital content; if applicable, the delivery costs; and the method of payment, delivery, or performance of the distance contract;
- the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
- if the consumer has a right of withdrawal, the model withdrawal form.
In the case of an ongoing performance contract, the provision in the preceding paragraph applies only to the initial delivery.

Article 6 - Right of withdrawal

The consumer can dissolve a contract for the purchase of a product within a cooling-off period of at least 14 days without giving any reasons. The entrepreneur may ask the consumer for the reason for the withdrawal, but cannot compel the consumer to provide this information.
The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product, or:
- if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, has received the last product. The entrepreneur may refuse an order for multiple products with different delivery times, provided that the consumer has been informed of this in a clear manner prior to the ordering process.
- if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last shipment or part;
- for agreements on the regular delivery of products during a specified period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

Article 7 - Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess the nature, characteristics, and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a physical store.
The consumer is liable for any depreciation of the product resulting from handling the product in a manner that goes beyond what is permitted in paragraph 1.
The consumer is not liable for any depreciation of the product if the entrepreneur did not provide them with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and its costs

If the consumer exercises their right of withdrawal, they shall notify the entrepreneur of this within the cooling-off period using the model withdrawal form or by any other unambiguous means.
The consumer shall return the product as soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1, or hand it over to the entrepreneur (or their authorized representative). This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period if they return the product before the expiry of the cooling-off period.
The consumer shall return the product with all supplied accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer shall bear the direct costs of returning the product. If the entrepreneur has not informed the consumer that they must bear these costs or if the entrepreneur indicates that they will bear the costs themselves, the consumer is not required to bear the costs of return.
If the consumer exercises their right of withdrawal after having explicitly requested that the provision of the service or the supply of gas, water, or electricity, which are not made ready for sale in a limited volume or quantity, begins during the cooling-off period, the consumer shall owe the entrepreneur an amount that is proportionate to the part of the obligation that the entrepreneur has fulfilled at the time of withdrawal, compared to the full fulfillment of the obligation.
The consumer shall not bear any costs for the performance of services or the supply of water, gas, or electricity that are not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
- the entrepreneur did not provide the consumer with the legally required information about the right of withdrawal, the reimbursement of costs upon withdrawal, or the model withdrawal form; or
- the consumer did not expressly request the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.
The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium if:
- they have not given their explicit consent to begin the performance of the agreement before the end of the cooling-off period;
- they have not acknowledged losing their right of withdrawal by giving their consent; or
- the entrepreneur has failed to confirm this statement by the consumer.
If the consumer exercises their right of withdrawal, all additional agreements shall be automatically dissolved.

Article 9 - Entrepreneur's Obligations in the Event of Withdrawal

If the entrepreneur enables the consumer to make the withdrawal notification electronically, they shall promptly send an acknowledgment of receipt upon receiving this notification.
The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without undue delay and in any case no later than 14 days from the day on which the consumer notified them of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold the reimbursement until they have received the product or until the consumer provides evidence of having returned the product, whichever occurs earlier.
The entrepreneur shall use the same means of payment used by the consumer for the reimbursement, unless the consumer agrees to a different method. The reimbursement shall be provided at no cost to the consumer.
If the consumer has chosen a more expensive method of delivery than the standard delivery, the entrepreneur is not required to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if they clearly stated this in the offer or, at least, in a timely manner before the conclusion of the contract:

Products or services whose price is subject to fluctuations in the financial market that the entrepreneur cannot control and that may occur within the withdrawal period.
Contracts concluded at a public auction. A public auction means a sales method where products, digital content, and/or services are offered by the entrepreneur to the consumer who is present in person or who has the opportunity to be present at the auction, conducted by an auctioneer, and where the successful bidder is obligated to purchase the products, digital content, and/or services.
Service agreements, after the complete performance of the service, but only if:
- the performance started with the consumer's explicit prior consent; and
- the consumer has declared that they will lose their right of withdrawal once the entrepreneur has fully performed the agreement.
Package travel contracts as defined in Article 7:500 Dutch Civil Code and passenger transport agreements.
Service contracts for the provision of accommodation, if a specific date or period of performance is provided for in the contract and other than for residential purposes, goods transport, car rental services, and catering services.
Agreements relating to leisure activities if a specific date or period of performance is provided for in the contract.
Products that are made to the consumer's specifications or are clearly personalized.
Products that are liable to deteriorate or expire rapidly.
Sealed products that are not suitable for return due to health protection or hygiene reasons and whose sealing has been broken after delivery.
Products that, by their nature, are inseparably mixed with other items after delivery.
Alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract, but the delivery of which can only take place after 30 days, and whose actual value depends on fluctuations in the market that the entrepreneur cannot control.
Sealed audio, video recordings, and computer software, the sealing of which has been broken after delivery.
Newspapers, magazines, or periodicals, with the exception of subscriptions to them.
The supply of digital content not supplied on a tangible medium, but only if:
- the performance started with the consumer's explicit prior consent; and
- the consumer has declared that they will lose their right of withdrawal.

Article 11 - The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no control. The fact that prices may be indicative and subject to fluctuations shall be stated in the offer.
Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
- they are the result of legal regulations or provisions, or
- the consumer has the right to terminate the contract as of the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 12 - Performance of the Contract and Additional Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
An additional warranty provided by the entrepreneur, their supplier, manufacturer, or importer shall never limit the legal rights and claims that the consumer may assert against the entrepreneur based on the contract if the entrepreneur has failed to fulfill their part of the contract.
An additional warranty is understood to mean any undertaking by the entrepreneur, their supplier, importer, or manufacturer in which certain rights or claims are granted to the consumer that go beyond what they are legally obliged to provide in the event of a failure to fulfill their part of the contract.

Article 13 - Delivery and Execution

The entrepreneur shall exercise the utmost care when receiving orders for products and when assessing requests for the provision of services, and when delivering and executing them.
The place of delivery is the address that the consumer has provided to the entrepreneur.
Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders promptly but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed or if an order cannot be or can only be partially executed, the consumer shall be notified of this no later than 30 days after placing the order. In such cases, the consumer has the right to dissolve the contract free of charge and is entitled to any compensation for damages.
Upon dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer without delay.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or to a representative designated in advance and announced to the entrepreneur, unless expressly agreed otherwise.

Article 14 - Payment

Unless otherwise agreed in the contract or additional conditions, amounts owed by the consumer must be paid within 14 days after the cooling-off period has commenced, or if there is no cooling-off period, within 14 days after the conclusion of the contract. In the case of a service agreement, this period begins on the day after the consumer receives confirmation of the agreement.
In consumer sales, the consumer shall never be obliged, in general terms and conditions, to make an advance payment of more than 50%. If an advance payment is agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
The consumer has an obligation to promptly report any inaccuracies in the provided or stated payment details to the entrepreneur.
If the consumer fails to fulfill his payment obligation(s) in a timely manner, and after the entrepreneur has reminded the consumer of the late payment and has given the consumer a period of 14 days to fulfill his payment obligations, payment is not made within this 14-day period, the consumer shall owe the statutory interest on the outstanding amount and the entrepreneur is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500, and 5% on the following €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages to the benefit of the consumer.

Article 15 - Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure in place and handles complaints in accordance with this procedure.
Complaints about the performance of the contract must be submitted to the entrepreneur promptly, fully, and clearly, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a message of receipt and an indication of when the consumer can expect a more detailed response.
A complaint about a product, service, or the entrepreneur's service can also be submitted via a complaint form on the consumer's page of the Thuiswinkel.org website (thuiswinkel.org). The complaint will then be sent to both the relevant entrepreneur and Thuiswinkel.org.
The consumer must give the entrepreneur at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to the dispute settlement scheme.

Article 16 - Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. If the entrepreneur directs its activities to the country where the consumer resides, the consumer can also invoke the mandatory consumer rights of that country.
Disputes between the consumer and the entrepreneur about the formation or performance of agreements regarding products and services to be supplied or already supplied by the entrepreneur can be submitted by both the consumer and the entrepreneur to the Disputes Committee Thuiswinkel, P.O. Box 90600, 2509 LP The Hague (sgc.nl), subject to the provisions below.
A dispute will only be considered by the Disputes Committee if the consumer has first submitted the complaint to the entrepreneur within a reasonable time.
If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form determined by the Committee, no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
When the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. The consumer should preferably report this to the entrepreneur first.
When the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must express his choice in writing within five weeks after a request to that effect by the entrepreneur, whether he wishes to proceed with the dispute settlement by the Disputes Committee or whether he wants the dispute to be decided by the competent court. If the consumer does not make his choice known within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee will make a decision under the conditions set out in the regulations of the Disputes Committee (degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are made by way of binding advice.
The Disputes Committee will not handle a dispute or will discontinue the handling of a dispute if the entrepreneur has been granted a moratorium on payment, has been declared bankrupt, or has actually terminated its business activities before a dispute has been dealt with at a hearing and a final ruling has been made.
If, in addition to the Disputes Committee Thuiswinkel, another recognized disputes committee or the Disputes Committee Financial Services (Kifid) is competent, the Disputes Committee Thuiswinkel is preferred for disputes mainly concerning the method of sale or distance selling. For all other disputes, the other recognized disputes committee affiliated with the SGC or Kifid is preferred.

Article 17 - Industry Guarantee

Thuiswinkel.org guarantees the fulfillment of binding advice by its members of the Disputes Committee Thuiswinkel, unless the member decides to submit the binding advice for review by the court within two months after it has been sent. This guarantee revives if the binding advice is upheld after review by the court and the judgment showing this becomes final and binding. Thuiswinkel.org will pay the consumer an amount of up to €10,000 per binding advice. For amounts exceeding €10,000 per binding advice, €10,000 will be paid. Thuiswinkel.org has an obligation to make efforts to ensure that the member complies with the binding advice for the excess amount.
For the application of this guarantee, it is required that the consumer makes a written appeal to Thuiswinkel.org and assigns his claim against the entrepreneur to Thuiswinkel.org. If the claim against the entrepreneur exceeds €10,000, the consumer will be offered to transfer his claim for the excess amount to Thuiswinkel.org, after which this organization will request payment of it in its own name and at its own expense in court to satisfy the consumer.